Frequently Asked Questions
Everything you need to know about Moen home solutions.
What is the standard shipping time for Moen products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return a product if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to initiate a return authorization and receive a prepaid shipping label.
Do Moen faucets come with a warranty?
Yes, most of our residential products are backed by our Limited Lifetime Warranty, covering leaks, finish defects, and manufacturing flaws for as long as you own your home.
Can I install Moen fixtures myself or do I need a plumber?
Our products are designed with DIY-friendly features like Duralock™ quick-connect technology. However, if you are uncomfortable with plumbing adjustments, we recommend hiring a licensed professional.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I find replacement parts for an older Moen model?
You can use our online 'Identify My Device' tool or contact our customer service team with your model number to find compatible cartridges, aerators, and handles.